{"id":27562,"date":"2026-01-14T08:02:09","date_gmt":"2026-01-14T00:02:09","guid":{"rendered":"https:\/\/aksaranews.com\/?p=27562"},"modified":"2026-01-29T00:40:35","modified_gmt":"2026-01-28T16:40:35","slug":"nusron-wahid-tekankan-hospitality-kunci-layanan-pertanahan","status":"publish","type":"post","link":"https:\/\/aksaranews.com\/?p=27562","title":{"rendered":"Nusron Wahid Tekankan Hospitality Kunci Layanan Pertanahan"},"content":{"rendered":"<p class=\"p1\"><span style=\"color: #000000;\"><b>Jakarta, <\/b><a style=\"color: #000000;\" href=\"http:\/\/aksaranews.com\"><span class=\"s1\"><b>aksaranews.com<\/b><\/span><\/a><b> <\/b> \u2014<\/span> Menteri Agraria dan Tata Ruang\/Kepala Badan Pertanahan Nasional <a href=\"https:\/\/www.atrbpn.go.id\/\">(ATR\/BPN)<\/a> Nusron Wahid menegaskan pentingnya pembekalan <i>product knowledge<\/i> dan <i>hospitality<\/i> bagi petugas loket layanan pertanahan.<\/p>\n<p class=\"p1\">Pembinaan tersebut perlu disertai sinkronisasi antara loket pelayanan dan <i>back office<\/i> di kantor pertanahan agar pelayanan kepada masyarakat berjalan optimal.<\/p>\n<p class=\"p1\">\u201cIni perlu adanya <i>assesment<\/i> ulang para petugas loket di semua Kantah-kantah besar ini. Nantinya mereka akan dibekali pembinaan khusus <i>product knowledge<\/i> atau pengetahuan, lalu yang kedua adalah <i>hospitality<\/i>. Kombinasi dua ini penting,\u201d ujar Menteri Nusron dalam kegiatan Pembinaan Jajaran Kantor Wilayah BPN Provinsi DKI Jakarta di Kantor Pertanahan Kota Administratif Jakarta Timur, Selasa (13\/01\/2026).<\/p>\n<p class=\"p1\">Menurut Nusron, keseragaman pemahaman terhadap produk layanan yang didukung sikap pelayanan yang baik akan membuat informasi pertanahan tersampaikan secara jelas dan menyeluruh kepada masyarakat.<\/p>\n<p class=\"p1\">\u201cJadi makanya ini <i>hospitality<\/i> tim Loket itu. Hari ini berkas kurang persyaratan A, besok datang lagi kurang persyaratan B, besok ganti lagi, kan tidak komprehensif,\u201d ujarnya.<\/p>\n<p class=\"p1\">Ia menambahkan, pembinaan menjadi penting karena dalam sejumlah kunjungan ke daerah masih ditemukan kendala koordinasi antara petugas loket dan <i>back office<\/i>.<\/p>\n<p class=\"p1\">\u201cNantinya petugas loket dan <i>front office<\/i> diberi pembinaan di BPSDM. Penting ini petugas loket, karena <i>front end<\/i> kita kan di situ,\u201d kata Nusron.<\/p>\n<p class=\"p1\">Direktur Jenderal Survei dan Pemetaan Pertanahan dan Ruang (SPPR) Virgo Eresta Jaya juga menekankan perlunya penguatan komunikasi internal.<\/p>\n<p class=\"p1\">Ia meminta kepala kantor pertanahan memastikan keselarasan tugas antara petugas loket, manajer loket, dan <i>back office<\/i>.<\/p>\n<p class=\"p1\">\u201cDari Kepala Kantor juga harus singkronkan antara tugas petugas loket, manager loket dan <i>back office<\/i>. Itu dulu tugasnya untuk Kepala Kantor,\u201d ujar Virgo.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Jakarta, aksaranews.com \u2014 Menteri Agraria dan Tata Ruang\/Kepala Badan Pertanahan Nasional (ATR\/BPN) Nusron Wahid menegaskan&#8230;<\/p>\n","protected":false},"author":1,"featured_media":27563,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"kia_subtitle":"","footnotes":""},"categories":[12725,16,18],"tags":[3647,361,12582,11127,8522,11257,12581],"newstopic":[],"class_list":["post-27562","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-atr-bpn","category-nasional","category-pemerintahan","tag-atr-bpn","tag-dki-jakarta","tag-hospitality-layanan","tag-kantor-pertanahan","tag-nusron-wahid","tag-pelayanan-pertanahan","tag-petugas-loket"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Nusron Wahid Tekankan Hospitality Kunci Layanan Pertanahan - 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